FAQs

Here you will find our most frequently asked questions. If you can’t see the answer you’re looking for here, please get in touch at hello@atelierellis.co.uk or call 0203 931 6296.

  • Our paints are naturally based and we are one of the few paint companies to publish a full list of our ingredients. You can see them in our application guides here. We use the highest quality natural pigments available, which are almost completely VOC free. Our True Matt Emulsion and Steadfast Matt Emulsion are bio-based and fully breathable.

    We believe it is a responsibility, not an option, to make the best quality paint possible while creating minimal waste and using the minimum of good science.

    We are always striving to improve - we’re not shouters, but know that for us people, product and the planet are always at the forefront of every decision we make.

  • We create deeply pigmented paint and enveloping colours that are quiet and painterly, but also very beautifully and carefully made.

    We believe responsible production, products and accountability are a duty not an option.

    Natural, unmodified ingredients
    Over 94% of our ingredients are totally natural and unmodified in our True Matt Emulsion. We believe the remaining materials and careful science are necessary to make paint that lasts and is beautiful to use. We choose only the best ingredients from trusted suppliers with proven track records.

    Exceptionally breathable
    It was incredibly important to us to make a breathable paint that can be used in any home. With an SD value of 0.004, our True Matt Emulsion can be used on lime plaster or other breathable interior surfaces, plus it helps every home breathe better. Our washable and scrubbable Steadfast Matt Emulsion is also breathable, with an SD value of 0.045.

    Virtually VOC free
    With VOCs of between 0.2 and 0.7g/litre, our paint is also free from dangerous heavy metals, glycols and microplastics. The VOC levels remain the same when we add our pigments, which are the safest available – VOC free and APE free.

    A minimal footprint
    We develop and make our paint in our own factory less than 100 miles from London to keep transport to a minimum. We use lean production values and simple, human methods, colouring every tin to order in our studio in Battersea to avoid unnecessary waste.

  • We believe in being completely transparent, so we are one of the few paint companies to share all the ingredients of our natural based paint - you can see them here.

  • There is almost a complete absence of VOCs (Volatile Organic Compounds) both in our bases and the pigments we choose to colour them.

    Our True Matt Emulsion has 0.07 grams per litre and our Steadfast Matt Emulsion has 0.09 grams per litre, which means they are virtually VOC free. (Nothing can be totally VOC free as these compounds exist in water) 

    Being low VOC – which means under 30 grams per litre – is a legal requirement, not a business choice. The measurement is also based on the base paint before pigment is added. Many pigments have VOCs in them, so individual colours can be higher than others.

    But we choose to use VOC free pigments, so whatever colour you choose, the VOC level of our paint remains the same.

  • Our True Matt Emulsion is fully breathable (microporous) with an SD value of 0.004m, which means it can be used on lime plaster or other breathable interior surfaces.

    Our Steadfast Matt Emulsion is also fully breathable with an SD value of 0.0615m, and can be used on gypsum plaster.

  • Yes you can. Our True Matt Emulsion is microporous and very breathable with an SD value of 0.004. This means the paint allows the walls to breathe.

    Like all plaster, lime plaster needs to be fully cured before painting. If the plaster isn’t fully cured this will make the paint crack and result in a poor finish. Your lime provider can advise you on this. In poor drying conditions this drying period may be extended.

  • Our True Matt Emulsion is designed to be gently wiped/washed down with clean, warm water with no cleaning products or detergents. Any sponges or cloths used should be soft and clean, with no hard edges or seams. The painted areas should not be flooded with water. Grease and oil stains are unlikely to be removable from True Matt Emulsion surfaces, as these will soak through into the wall.

    Our water-based True Matt & Eggshell Wood & Metal are very durable and easy to clean. For high use areas such as kitchens and utility rooms, we recommend True Eggshell Wood & Metal.

  • All of our paint is perfectly safe to use in children’s rooms and nurseries. It carries the Safety of Toys Standard (EN71-3:2019).
    For more details, please see our Product and Application guides here.

  • Our True Matt Emulsion and Steadfast Matt Emulsion for walls are designed to be gently wiped/washed down with clean, warm water with no cleaning products or detergents. Any sponges or cloths used should be soft and clean, with no hard edges or seams. The painted areas should not be flooded with water. Grease and oil stains are unlikely to be removable from painted surfaces, as these will soak through into the wall.

    Ensuring they are applied correctly on wood and metal surfaces, our water-based True Matt, True Eggshell and Soft Gloss for Wood & Metal are very durable and easy to clean. For hardworking areas such as kitchens and utility room wood and metal work, we recommend True Eggshell or Soft Gloss for Wood & Metal.

  • Our True Matt Emulsion and our Steadfast Matt Emulsion do not require a primer or undercoat.

    Our wood and metal finishes — True Matt, True Eggshell and Soft Gloss — require a water-based primer and undercoat for painting onto wooden and metal surfaces. We create our own Primer & Undercoat for Wood & Metal which is perfect for using under our finishes. Alternatively you can use a standard water-based primer.

    We always recommend following our application advice for achieving the best possible finish.

  • You can apply all of our paint finishes with a spray gun. Make sure you apply thin, even coats, as all our paints have a high viscosity. You can add up to 20% water to loosen it if required. Ensure that you leave the correct drying time between coats.
    For more details, please see our Product and Application guides here.

  • We’ve put together detailed Product & Application guides to help you get the best possible finish with our paint. Here you’ll find out all about our coverage, drying times and application method, as well as our list of ingredients. We always recommend reading these before you begin, and we affix a card with a QR code link to every tin for easy access.

About our paint

Choosing the right finish

  • It is important to choose the right finish for the job in hand.

    True Matt Emulsion – interior walls and ceilings only. Wipeable and gently washable, perfect for use on lime plaster, new gypsum plaster and previously painted water-based paint. Fully breathable and virtually VOC free and certified child safe. For more see our Product & Application Guide.

    Steadfast Matt Emulsion – interior walls and ceilings only. Perfect for bathrooms, kitchens and high traffic areas, and certified child safe. Suitable for new gypsum plaster and previously painted water-based paint. For lime plaster, use our True Matt Emulsion. For more see our Product & Application Guide.

    True Matt for Wood, Metal & Floors – interior and exterior use. Use skirting boards, interior and exterior doors, stairs and floors, wooden furniture, metal radiators, any other interior or exterior wood or metal surfaces. Very low VOC. Sheen level: 5-8%.

    True Eggshell for Wood, Metal & Floors – interior and exterior surfaces. Use on cabinetry, skirting boards, interior and exterior doors, stairs and floors, wooden furniture, metal radiators, any other interior or exterior wood or metal surfaces. Very low VOC at 6grams per litre. Sheen level: 20-25%.

    Soft Gloss for Wood, Metal & Floors – interior and exterior surfaces. Use on cabinetry, skirting boards, interior and exterior doors, stairs and floors, wooden furniture, metal radiators, any other interior or exterior wood or metal surfaces. Very low VOC at 6grams per litre. Sheen level: 60-70%.

    Primer & Undercoat – as above, perfect for preparing the surface for True Matt, True Eggshell or Soft Gloss. Can be ordered in any of our colours or white.

    All our finishes are available in all Atelier Ellis colours.

    Preparation is everything, so you can find full details about all our products and download our Product and Application guides here.

  • Our Wood & Metal finishes – True Matt, True Eggshell, Soft Gloss – are all suitable for interior or exterior wood and metal. For wooden floors we’d recommend our mid and high sheen finishes, True Eggshell and Soft Gloss, to give you that extra durability. These finishes can be used with our Primer & Undercoat, following the same application guide.

    All products are available in the full collection of Atelier Ellis colours.

    For more details about our Wood & Metal paints, please see our Product and Application guides here.

  • For exposed exterior wood and metal surfaces, such as front doors, windows and panelling, we would suggest our mid sheen or high sheen finishes — True Eggshell for Wood & Metal or Soft Gloss for Wood & Metal. If you’re unsure of which to choose, please do get in touch and we’d be delighted to advise.

  • You can use our True Matt, True Eggshell or Soft Gloss for Wood, Metal and Floors on all internal and external metal - including radiators and cast iron baths.

    Make sure the surfaces are prepared correctly and that you are painting when the surface is at a normal temperature. The paint will take 5-7 days to fully harden so please limit contact with surfaces until this time has passed.

    All finishes can be sprayed to achieve a flawless finish.

    For more details about our Wood & Metal paints, please see our Product and Application guides here.

  • For wooden floors we’d recommend our mid and high sheen finishes, True Eggshell and Soft Gloss, to give you extra durability. These finishes can be used with our Primer & Undercoat, following the same application guide.

    Make sure they are prepared correctly and that you leave the full drying time between coats. The paint will take 5-7 days to fully harden so please limit contact with hard shoes or surfaces until this time has passed.

    For more details about our Wood & Metal paints, please see our Product and Application guides here.

  • Coated MDF can be painted if you are willing to take extra steps for proper preparation. The reason is that coated MDF features an outer layer of plastic that will act as a barrier between the paint and the wood, preventing proper adhesion of the paint and the surface, if applied directly. Being that our Wood & Metal finishes are not designed for plastic surfaces, a grip primer will be needed for preparing the surfaces for paint. Please get in touch if you’d like to use our paint on coated MDF, and we’ll be happy to do our best to guide you.

    If you have a problematic surface, or a material that isn’t listed in our paint uses, please get in touch and we’ll be happy to advise you.

  • For well ventilated bathrooms, kitchens and hardworking spaces we recommend our Steadfast Matt Emulsion for walls.

    Steadfast Matt Emulsion is our robust, scrubbable and breathable alternative to our True Matt Emulsion. It contains a touch more of our bio-based resin for added scrub resistance, giving it a 5% sheen.

    When painting a bathroom, ensure bathroom walls are fully dry and free from residual water vapour before painting. Then wait until after curing period of 5-7 days for the paint to harden before having baths/showers that result in high condensation.

  • Our colours are all made from scratch by our founder and colourist, Cassandra Ellis. They are mixed in our natural based paint and our colours are en terre and pigment rich. We craft our colours like an artist, using up to 10 pigments to create the perfect complex and nuanced shade. Every colour is both familiar and comforting, imagined from timeless human, nature and art-based ideas.

  • We offer a bespoke service to trade customers and for special projects that commit to using significant volumes of our paints. To find out more, please drop us an email at hello@atelierellis.co.uk and we will get back to you.

  • We take great care to match our colours to our website images. But, because every device and screen are calibrated differently, the colours will look different on your computer screen or phone.

    So you should think of them as an indicator rather than an 100% accurate match. The paint will appear slightly different when applied too, depending on the surface, the light in the room and the finish you choose.

    So we always recommend purchasing a sample to make sure you are happy with the colour before you order paint.

  • We can suggest complimentary schemes via email or phone, but we cannot provide a full consultancy service this way. As we cannot see your home, its situation and light, nor meet you in person, we feel it would be wrong to suggest colours in this way.

    We would always suggest ordering a paint chart and sample colour cards to try colours in situ before you commit. And we have designed our complimentary Maps of Colour to help you gather together colours that we know work well together.

  • We designed our Maps of Colour to help you navigate our collection of colours and create a personal palette for telling your own story of home and place. Our Maps correspond to our paint chart, arranged by each of the seven pages.

    For every colour in our collection, we have arranged a family of eight that we know will work together beautifully: two whites, two neutrals, two mid-tones, a deep and a surprise.

    You may want to use all of them or just two, but knowing that this colour leads to that colour, we hope, will make for an easier choice and a much more creatively fulfilling approach.

    You can order the full sample set of 9 colours for each colour here, or select individual colour samples here.

  • As an independent business, we would appreciate your support by buying our unique colours from us.

    As all our colours are made from scratch by our colourist, none of them have RAL numbers/BS references.

    This is due to combination of the type of pigments we use and our high quality natural bases. There are much greater levels of pigments in our colours than in the paints you find in a paint store. As a result, you will find any matched colours lack the life and depth of our originals.

Our colours and colour advice

  • We are an independent, family-owned company, so you can currently only buy directly from us through our website or from our studio in Bath.

    You can shop online for delivery or visit us at our studio in Bath: 3-4 Victoria Business Park, Midland Road, Bath, BA1 3AX.

  • We accept all major credit and debit cards and Apple Pay online and at our studio. We don’t currently have the facilities to process cash payments at our studio.

  • We took the decision to discontinue our sample pots after assessing the environmental impact and recycling burden that these added to the decorating process.

    Our samples are available in A4 hand painted colour cards in our True Matt Emulsion, available in all colours, so that you can create the perfect colour story for your projects. We recommend placing these around the room and in different lights to get a sense of how a colour may interact with the space.

Ordering

  • We can deliver to addresses in the UK and some countries in Europe. We aim to keep our CO2 emissions to a minimum, shipping our products by land only, which means unfortunately we are unable to deliver to the USA and countries outside of Europe. For more information see delivery and returns.

  • You can choose to have your paint and samples delivered or you can select collect from our Bath studio in the checkout.

    Paint orders received before 12am Monday-Friday will be dispatched the same day for delivery on the next working day. Paint orders received after 12am will be dispatched the following working day.

    Samples and paint charts are sent Royal Mail 2nd Class Tracked as standard, so you will get a notification from Royal Mail when it is on its way. This costs £3 or free for orders of 3 or more samples.

    DPD options are also available for samples and paint charts if a speedy delivery is needed. Next day delivery costs £8 and orders placed before 12am will be delivered the following day.

    All paint orders are delivered to your doorstep with next day delivery by DPD with tracking, so you know ahead of time when it will arrive. This costs £8 or free for paint orders over £125.

    You can also choose pre-12pm and Saturday or Sunday deliveries and for this DPD charges a fee of £20, applied at checkout. You will need to place your order before 11am Monday-Friday to guarantee weekend delivery.



  • We are transparent about our handling and delivery costs.

    Samples and paint charts are sent by Royal Mail 2nd Class Tracked – £3 or free for orders of 3 or more samples.

    Or you can choose to upgrade to DPD Next Day delivery - £8

    Paint orders (for any size order in the UK) – £8. Orders over £125 enjoy complimentary shipping.

    Pre-12pm, Saturday or Sunday deliveries (for any size order in the UK) – £20.00 


    Paint orders to Northern Ireland – £20.00 inc VAT

    For international orders to European countries, see our delivery and returns information and get in touch if you have any questions.

  • For DPD (default for paint), we aim for next day tracked delivery – orders placed before 12am will go out on the same day for delivery on the following day. Orders received after 12am will be shipped the following working day.

    For Royal Mail (default for samples and paint charts), we post using 2nd Class Tracked delivery, which takes up to 48 hours.

  • Yes, you can. Our paint charts and samples are posted Royal Mail 2nd Class Tracked – you will receive a confirmation email with a tracking number and you can track it here: https://www.royalmail.com/track-your-item#

    All paint orders are shipped by DPD for next day delivery (if ordered before 12am) with automatic tracking sent to you upon dispatch.

    You will also get a message or email with a time slot on the day of delivery.

If you do not have your tracking details, get in touch on hello@atelierellis.co.uk and we will resupply them.

  • All orders are sent with tracking, so you will get notifications from DPD to tell you when your order will be delivered.

    Royal Mail orders can be tracked with your tracking number on their website at:
    https://www.royalmail.com/track-your-item#

    If you believe your order has been lost then please get in touch by email or phone (0203 9316296).

  • Yes – you can collect from our Bath Studio – 3 & 4, Victoria Business Park, Midland Road, Bath, BA1 3AX.

    When you place your order online, please select ‘Pick up’ instead of delivery at the second step of the check-out process. Once your order is ready collect, we will send you an email.

    Pick up orders are usually ready on the same day – we just need a little time as we mix every tin to order.

    You can come to the studio yourself or send a taxi or courier to collect and deliver to your home.

    If you are on a tight deadline please just get in touch or call us on 0203 931 6296.

Shipping, delivery, tracking and collection

  • Unfortunately, we do not accept returns or exchanges as all our paint is tinted to order. We recommend you order a sample before committing to a colour so you can see how it looks in your home.

  • We are so sorry your tin is damaged – we know how distressing it can be. But don’t panic, we’re here to help.

    Please send us an email to hello@atelierellis.co.uk with photos of the damaged packaging and tin. If you can include your order number and the particular tin that that has been damaged, we will get back to you ASAP.

Returns and damaged deliveries

  • You can contact us by email or phone.

    Email: hello@atelierellis.co.uk

    Phone: 0203 931 6296

  • Of course — we’d be delighted to welcome you to our studio where we can provide you with colour advice or just have a chat about our beautiful, breathable, bio-based paint. Find us at the address below.

    Atelier Ellis

    3-4 Victoria Business Park

    Midland Road

    Bath

    BA1 3AX

  • Our Bath studio is open Monday - Friday from 8am til 4pm.

  • We don’t currently have a London space, though this is in the works for the very near future. Sign up to our newsletter to stay up to date!

  • If you set up an account, log in and you will find all your previous orders in one place.

    If not, drop us an email with your original order number or name and we will find your order history.

    To set up an account and keep track of your orders, click on the Account link on the top right hand side of our website.

Contact, help & support


  • We offer trade accounts for trade customers – including decorators, contractors, architects and interior designers. You can apply for a trade account here.

  • No problem, drop us an email to hello@atelierellis.co.uk with your order number and we will send it to you.

  • We offer trade accounts to professionals in the design industry, including interior designers, architects, contractors and decorators.

Trade accounts

  • We are careful to price our high quality natural based paint competitively, so we do not offer vouchers or discount codes.

    If you are a trade customer, you can apply for a trade account here. Trade benefits are shared once your account is approved.

  • We don’t offer free product for brand or content creator collaborations. If you are a business that would like to explore working with us, please get in touch at hello@atelierellis.co.uk or you can apply for a trade account here.

Discounts & collaborations

  • For press related enquiries please contact communications@atelierellis.co.uk

Press information